Features
Every tool you need to deliver exceptional customer support at any scale.
Live Chat
Real-time messaging with instant delivery, typing indicators, read receipts, and file sharing. Your agents will love the clean, distraction-free interface.
- Sub-second message delivery
- Typing indicators
- File and image sharing
- Conversation history
AI Features
Supercharge your support with AI that understands context, learns from your knowledge base, and drafts replies for your agents.
- AI Auto-reply for common questions
- AI Copilot for agent reply suggestions
- Sentiment analysis
- Smart conversation routing
Agent Dashboard
A unified inbox built for speed. Your agents can manage multiple conversations, see full visitor context, and collaborate as a team.
- Unified conversation inbox
- Visitor profile and history
- Team assignment and transfers
- Canned responses
Widget Customization
Make the chat widget your own. Match your brand colors, set a custom greeting, and configure which pages show the widget.
- Custom colors and branding
- Custom welcome message
- Page-level visibility rules
- Mobile-optimized design
Multi-language Support
Serve a global audience. Chathey supports English and Arabic out of the box, with full RTL layout switching for Arabic visitors.
- English and Arabic out of the box
- Automatic RTL layout switching
- Localized date and time formats
- More languages coming soon
Analytics
Coming soonUnderstand your support performance at a glance. Track response times, resolution rates, and agent productivity.
- Conversation volume trends
- First response time tracking
- Agent performance reports
- Customer satisfaction scores